Day of Access to the Refugee Status Determination Process in Venezuela.

Country Director

Isabel Altuve

Office Locations

Barinas, Barcelona, Caracas, Coro, Guasdualito, Machiques, Maracaibo, Puerto Ayacucho, Puerto Ordaz, San Antonio del Táchira, San Cristóbal, Santa Bárbara del Zulia, Santa Elena de Uairén, Valera.



Staff Size


Venezuela is one of the most underfunded humanitarian responses in the world. Refugees and members of host communities continue to face critical protection risks and vulnerabilities.

In this context, HIAS supports refugees in rebuilding their lives with dignity. Our initiatives consist of mental health and psychosocial support (MHPSS), prevention and response to gender-based violence (GBV), legal protection, economic inclusion, and water sanitation and hygiene (WASH) programs.

These efforts, grounded in an ecological, multisectoral, and protection-focused approach, aim to empower program participants.

By addressing their needs, enhancing capacities, finding sustainable solutions, and facilitating dignified living conditions, HIAS strives to contribute significantly to ensuring self-reliance.

HIAS Venezuela focuses on single women, female-headed households, survivors of gender-based violence, children at risk, the elderly, people with disabilities, indigenous people, and members of the LGBTQ+ community. We offer services and tools aimed at strengthening local and individual capacities to foster protection, dignity, and empowerment.


people provided with direct services in 2023

Our Work

The Legal Protection program provides information, advice and legal services to refugees and other vulnerable people to promote access to fundamental rights. Our programs to prevent and respond to GBV provide individual and group assistance and case management services to survivors of GBV, helping them find safety and well-being. HIAS also contributes to the creation of healthy living conditions and environments through WASH activities. The MHPSS program provides individual and group psychosocial support and contributes to strengthening communities to promote psychosocial well-being, resilience, and healthy coping mechanisms. Through our Economic Inclusion and Livelihoods program, HIAS Venezuela promotes access to essential goods and services, while enabling people to undertake vocational and technical training. We also encourage people to explore livelihoods pathways that foster long-term self-sufficiency.

Our economic inclusion programs ensure that refugees have economic opportunities to earn sustainable income and start their lives anew.

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We work to protect the right of women, girls, and LGBTQ communities to access their full potential and live free from violence by supporting survivors, mitigating risks, and transforming beliefs that perpetuate GBV.

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We provide legal services and support, including free legal representation for asylum seekers so that everyone around the world, including displaced people, can have equal access to their legal rights.

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HIAS’ community-based mental health programs promote the well-being of individuals, families, and communities affected by crisis and conflict so they can heal and rebuild their lives.

Our economic inclusion programs ensure that refugees have economic opportunities to earn sustainable income and start their lives anew.

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HIAS’ services are free. If someone tries to charge you for services claiming they represent HIAS, please report it at our confidential email address: HIAS has a zero-tolerance policy on fraud and corruption. 

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